Frequently Asked Questions

Recommended: 2-4 weeks before your event for best availability and planning.

Minimum: We can accommodate bookings 24 hours in advance, subject to availability.

Peak Season: During school holidays and festive seasons, book 4-6 weeks in advance.

Yes. We require a 30% deposit to secure your booking.

• ✓ Secures: Your date, time, and services
• ✓ Remaining 70%: Due on the day of your event
• ✓ Payment Methods: Bank transfer, mobile money, WhatsApp pay, or cash
• ✓ Flexible: Payment plans available for large events

Yes! Changes are possible up to 7 days before your event, subject to availability.

Modifications include: Date, time, guest count, or service type.

Contact us immediately if you need to make changes. We'll do our best to accommodate your requests.

Cancellation Policy:

• ✓ 7+ days before: Full refund minus 10% admin fee
• ✓ 3-7 days before: 50% refund
• ✓ Less than 3 days: No refund

Note: Refunds are processed within 7-14 business days.

Absolutely! Safety is our top priority.

• ✓ All equipment is certified and regularly inspected
• ✓ Weekly maintenance and safety checks
• ✓ Professional staff on duty at all times
• ✓ Insurance coverage on all rentals
• ✓ Emergency protocols in place
• ✓ Compliant with international safety standards

Our services are designed for ages 2-16, but accommodations can be made for:

• ✓ Ages 2-4: Supervised play areas with adult attendance required
• ✓ Ages 5-12: All regular services available
• ✓ Ages 13+: All activities including advanced trampolines
• ✓ Infants: Spectator passes available for parents with babies

Yes! Professional attendants are provided based on your package.

• ✓ Playground: Attendants supervise all play areas
• ✓ Parties: Event coordinator + attendants included
• ✓ Equipment Rental: On-site operator provided
• ✓ Pool: Professional lifeguards on duty

We enforce strict safety protocols:

• ✓ Mandatory safety briefing before use
• ✓ Weight and age restrictions observed
• ✓ No running on pool decks
• ✓ Proper footwear required
• ✓ No food/drinks in play areas
• ✓ Supervision mandatory for young children
• ✓ Emergency procedures clearly communicated

We have contingency plans for all weather conditions:

• ✓ Rain: We have covered areas; events can proceed
• ✓ Extreme Weather: Postponement or cancellation with full refund
• ✓ Equipment Rental: Weather protection available (additional charge)
• ✓ Indoor Services: Always available regardless of weather

Notice: We'll inform you within 4 hours if cancellation is necessary due to weather.

Quick Overview:

• ✓ Playground: From ZMW 100/hour
• ✓ Parties: From ZMW 2,500 (2 hours)
• ✓ Equipment Rental: From ZMW 2,500

View our complete pricing page for detailed breakdowns.

No hidden charges! Our pricing is transparent and all-inclusive.

• ✓ All quoted prices include setup and supervision
• ✓ No surprise fees or charges
• ✓ Travel charges only apply for rentals outside Kitwe
• ✓ A full breakdown is provided with your quote

Yes! We have special rates for larger groups:

• ✓ 10-20 guests: 10% discount
• ✓ 20-50 guests: 15% discount
• ✓ 50+ guests: 20% discount

Contact us with your group size for a custom quote.

We accept multiple payment methods for your convenience:

• ✓ Bank Transfer (details provided after booking)
• ✓ Mobile Money (MTN, Airtel)
• ✓ WhatsApp Pay
• ✓ Card Payment (via secure gateway)
• ✓ Cash (on event day)

Yes! We offer rentals and services outside Kitwe:

• ✓ Equipment rental to other locations
• ✓ Event setup and coordination
• ✓ Travel charges apply (based on distance)

Contact us with your location for availability and pricing.

Yes! Professional setup and takedown are included in all packages.

• ✓ Expert installation
• ✓ Safety inspection
• ✓ On-site operation
• ✓ Complete cleanup and removal
• ✓ No additional labor charges

Absolutely! We offer flexible customization:

• ✓ Choose your activities and duration
• ✓ Select decoration themes
• ✓ Add entertainment options
• ✓ Include catering if desired
• ✓ Mix and match services

Book now or contact our team to create your perfect party!

Flexible rental durations available:

• ✓ Standard: 4-hour blocks
• ✓ Extended: 8 hours or full day
• ✓ Multi-day: Weekend or longer rentals
• ✓ Custom: Special arrangements available

Longer rentals have discounted rates. Contact us for custom duration pricing.

Refund Terms:

• ✓ 7+ days before event: Full refund minus 10% admin fee
• ✓ 3-7 days before: 50% refund of total amount
• ✓ Less than 3 days: No refund
• ✓ Processing time: 7-14 business days

Note: Weather-related cancellations by us are fully refunded.

We handle damage professionally:

• ✓ Normal wear covered by our insurance
• ✓ Damage from misuse assessed separately
• ✓ We'll document damage with photos
• ✓ Repair costs discussed and agreed upon
• ✓ Most minor damages covered by us

Our staff ensures proper use to prevent damage. Safety briefing reduces risk.

Yes! All our equipment is fully insured.

• ✓ Comprehensive equipment coverage
• ✓ Liability insurance included
• ✓ Protection for all renters
• ✓ No additional cost to you

Your peace of mind is our guarantee.

Yes, we carry full liability insurance.

This protects both you and us. We follow strict safety protocols and proper use guidelines to ensure everyone's safety.

Food & Drink Guidelines:

• ✓ No food/drinks in active play areas
• ✓ Designated eating areas available
• ✓ Water is encouraged at play zones
• ✓ Catering services available through us
• ✓ BYO food for spectators welcome